ARA PATIENT CODE OF CONDUCT

Cell Phones/Electronic Devices: Cell phones and electronic devices are permitted in the office but must  be turned to silent or vibrate. Phone conversations, video chat, and live-stream are prohibited while in  the office. Headphones must be worn while using a cell phone or electronic device for listening to music,  watching videos, etc.

Photographs/Recording: Photos, Audio and Video recording, using any electronic device, is strictly  prohibited.  

Masks: Masks are required to be worn over the nose and mouth by all patients and visitors while in the  office. Mask may be medical grade or cloth. Mask removal is permitted only for taking oral medications,  eating, and drinking. Masks must be promptly replaced after eating and drinking.  

Children under 18 years: All children under 18 years old must be accompanied by an adult. Children  may not be left alone without adult supervision in any area of the office and are not allowed in  treatment areas, including but not limited to, the infusion, physical therapy, radiology departments.  Patients under 18 years old must be accompanied by an adult. 

Privacy: We ask that you respect the privacy of other patients. All patients must remain in designated  patient areas (waiting room, exams rooms, and other testing/treatment areas). Patients may not enter  any area designated for staff only. 

Safety: The staff takes every precaution to ensure a safe and pleasant visit. Safety is our highest priority.  If you have any safety concerns, please bring it to the attention to a staff member or a manager  immediately. 

Respect: We ask that you respect the staff and other patients in the office. Any threatening or  derogatory language, racial slurs, cursing, etc., will not be tolerated. Anyone who engages in this  behavior will be asked to leave immediately and may be discharged from the practice. 

No Show / Same Day Cancellation Fee: A Fee will be assessed for all no shows or same day  cancellations. We request that cancellations or scheduling changes be made during clinic hours no later  than the last business day prior to your appointment.

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